Quality - Goodwill Business


Quality at the Source

Goodwill’s quality-control process has earned us top ratings from global companies. We always exceed customers’ standards, and we regularly help customers improve their overall performance. Quality tools and lean concepts are part of every process, guaranteeing quality products are delivered on time. We provide strenuous lot control, and we do not release products until all requirements are satisfied.

We consistently collect and analyze data on our processes, our products, our services and customer satisfaction. Our state-of-the-art enterprise resource planning (ERP) software allows us to respond to customer inquiries and resolve issues at first contact. We even scan and track inventory by specific bin-level location, allowing traceability by lot number and expiration.

Quality Policy

Goodwill Commercial Services is committed to providing value-add supply chain services that meet our customers’ requirements. To accomplish our purpose, our Quality Management System is certified to ISO 9001:2015 and ISO 13485:2016 (certain locations). We will create systems and processes to meet product and service specifications and seek to continuously improve our operations.

Exceeding expectations

Meeting specifications

Constantly improving

ISO 9001:2015 and ISO 13485:2016

Our Quality Management System is certified to ISO 9001:2015 (without design) & ISO 13485:2016 (certain locations) and is driven by the fundamental values that make up our 3-part quality approach:

Quality at the Source

We train our employees on the quality specifications and create tools for them to inspect their own quality, as it’s processed.


We enable and empower our line leads and group leads to own the quality in their production areas. We provide tools for them to track and inspect the production, as it’s processed.


Our quality inspection methods check all aspects of the quality process, not just finished product quality. We also inspect attribute and quantitative testing, in-process checklists and the tools used by operators and line leads.